Evaluation of the degree to which employees are content/happy in their work roles. This measure is considered of importance due to the causal link between happy/motivated employees who are more likely to deliver satisfaction to customers and drive successful business performance. Information is generally collected via a satisfaction survey, based upon a selection of key areas…
Employees should be viewed as prized long term assets. Resources should be dedicated to improving their engagement and satisfaction in the workplace. With the right combination of systems in place, you will increase your employee engagement, and reduce your overall turnover. Remember: Turnover in and of itself isn’t intrinsically harmful to a business. As can…
The Bradford factor is a formula used by HR departments to calculate the impact of employees’ absences on the organisation. It is based on the theory that short, frequent, unplanned absences are more disruptive to organisations than longer absences. Bradford factor scores are based on the frequency and length of an employee’s absence during a…
Ensuring you have the right people in the right jobs is hugely important. Competing for the best talent in a competitive market and getting it right therefore equally important. This starts by offering a competitive salary. All other things being equal, a competitive salary only needs to be slightly higher than the competition. By calculating…
Quality of hire is the value a new hire adds to your company based on how much they contribute to your organization’s long term success in terms of their performance and tenure. The minimum baseline for a quality hire is that the value a person creates while employed at your company is greater than the…
Training & Development Expense as a Percentage of Total Human Resources (HR) Expense measures the cost of developing, implementing and managing employee training programs relative to total HR spending over the same period of time. As with most cost-related metrics, a relatively low value is preferred for this metric, however any cost savings in this…
This metric helps your team gain insight into how effective and efficient they are at addressing and fixing reported issues. While issues are bound to happen, it is important that they are resolve within a suitable period of time. KPI Formula(Issues raised by customers that are resolved within a given time period / Total number…
Every job description in your organization should come with an attached salary band—a range of salaries appropriate for the role. While there may be occasional deviations from this range for exceptional candidates, this assigned band is the standard pay for this position. This range should stick with your hires throughout their duration of employment in this…